Your home, your voice

Discover the many ways you can have your say and get involved in housing services.

We want you to get involved as much as possible as this helps us to improve how our services are run and makes our homes and communities better places to live.

'Tenant participation' means working together, as tenants and landlords, to make our housing services better.

We want to hear your ideas and opinions on housing policies, conditions and the services we provide.

Your input can make a real difference!

It's good to get involved

When you get involved, it benefits both you and us.

As a tenant, you have the chance to meet new people, gain confidence, and learn new skills. You also have the power to influence service improvements and help us understand what you want and need from us.

For us, as your landlord, your participation helps us improive our services, leading to happier tenants and fewer complaints. It also allows us to be more transparent and accountable in our work.

Benefits of tenant participation

Tenant benefits

• Opportunity to meet new people and increase your confidence.
• Opportuniy to learn new skills and increase your knowledge.
• You can influence service improvements and make a difference.
• You can help us to understand what service tenants want and improve services.

Landlord benefits

• Helps to improve services and tenant satisfaction.
• Improved tenant satisfaction leads to fewer complaints.
• Helps to share information and be open and accountable.
• Helps to undertstand what services are needed and where to target resources.

How you can get involved

There are a number of ways you can get involved with us from low level participation to high level participation.

Low level

• Attend a housing roadshow.
• Take part in a community clean-up day.
• Take part in an environmental project.
• Apply for the Environmental and Community Improvement Fund.
• Take part in an intergenerational project.
• Complete a questionnaire or satisfaction survey from the comfort of your own home.

Medium level

• Informal tenant meetings every now and then.
• Take part in a Task and Finish Group.
• Join the Tenant Publications Group.
• Join a Tenant and Resident Association Group.
• Attend a Sheltered Housing Forum.

High level

• Frequent involvment in meetings and activities.
• Become a tenant auditor.
• Join the Tenant Repairs and Maintenance Forum.
• Join the Anti-Social Behaviour (ASB) Forum.
• Join the Digital Forum.
• Join the Monitoring Panel. 

Support

Support is available for those who wish to take part.

We will provide:

• transport to and from meetings
• childcare
• any necessary training - this includes accrediated and non-accredited courses 

If you would like further information on the different involvement options, please contact the Tenant Participation Team.

Phone: 01248 752 200

Email: tenantstenantiaid@ynysmon.llyw.cymru

Llio Rowlands, Senior Tenant Participation Officer
Nikki Jones, Tenant Participation Officer
Lucy Kelly, Tenant Participation Officer